Daniel Bloy
I have been working in contact centres since 1998, across enterprise on-prem systems and more recently AWS since 2015 and Amazon Connect since 2017.
8 articles published
Posts by Daniel Bloy
My First AWS Contact Centre – Part 2
Part 2 we look at how Amazon Connect handles speech to text
05/08/2017
My First AWS Contact Centre – Basic Intro
Building my first Amazon Connect instance
31/07/2017