Daniel Bloy
I have been working in contact centres since 1998, across enterprise on-prem systems and more recently AWS since 2015 and Amazon Connect since 2017.
13 articles published
Posts by Daniel Bloy
Amazon Connect Flow Metrics
Flow builder now provides Flow Metrics as an out of the box analytics feature to better understand your flow performance and identify issues and bottlenecks
Introduction to MCP and Amazon Connect
AWS MCP enables AI assistants to build and configure Amazon Connect using natural language, giving LLMs powerful automation capabilities.
Asynchronous AWS Lambda execution
Amazon Connect now supports parallel AWS Lambda execution in flows, allowing asynchronous API calls while maintaining customer interaction. This eliminates the previous 8-second Lambda block limit, enabling better experiences for IVR payments, CRM updates, and applications with a 60-second timeout.
Flow Security Keys
Amazon Connect supports data encryption, in this post we explore how to deploy this with a working end to end example.
How to use the AWS Lambda functions in this blog
All AWS Lambda functions referenced in this blog are available on GitHub at https://github.com/DanBloy/blog-ecr with ready-to-deploy code. Follow the repo instructions for quick setup using Amazon ECR, or use the source code directly for your Amazon Connect integrations.
LinkedIn Learning - Amazon Connect
The world's first Amazon Connect training course. 30k students, 4.7 Stars.