Lambda functions used in this blog

Amazon Connect is a powerful system with native integration in AWS Lambda. AWS Lambda is a function as a service platform that can be used by Amazon Connect to perform function or integrate with APIs / Other systems.

Some of the use cases can be

• Data integration with CRMs
• Integration with other AWS services such as Amazon End User Messaging for push / OTP messages
• PCI Payments
• Perform string manipulation
• Perform math function

When starting out with Amazon Connect learning about Lambda Fucntions can be tricky despite many AWS Console features. One reason for this is the need to include packages which means users need to 'build' the lambda function before uploading.

To help the reader each AWS Lambda used in this blog is available here: https://github.com/DanBloy/blog-ecr

By following the steps in that repo, you will be able to quickly get up and running with the lambda images. Should you not be able, or want to use Amazon ECR, then the code is there to use as you need.