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All things AWS CX
LinkedIn Learning - Amazon Connect
The world's first Amazon Connect training course. 30k students, 4.7 Stars.
Recent Posts
5 killer features that I hope to see in Amazon Connect
Amazon Connect, released in March 2017, is rapidly becoming a powerhouse in the contact center space. Following Amazon's customer-centric approach of releasing minimum viable products and iterating based on feedback, Connect offers transparent pricing with no setup fees or monthly commitments. This article explores five game-changing features that could take Amazon Connect to the next level: per-second billing, Alexa integration for seamless customer interactions, voice authentication to balance security and usability, global resilience across multiple regions, and an expanding app ecosystem. Discover how Amazon Connect is positioned to disrupt the contact center industry through AWS's powerful capabilities and partner network.
Architectures for 1 to 10,000s of Agents using Amazon Connect
Using Amazon Lex with Amazon Connect
Using Natural Language Understanding / BOTs within MyFirstAWSContactCentre
Amazon Connect + Serverless = ❤
In this post we are going to be looking at the Contact Control Panel (CCP aka, the Softphone), Connect Steams API and how we build a fully Serverless Contact Centre solution
My First AWS Contact Centre – Part 3
In part 3 we look at connecting to and using external data
My First AWS Contact Centre – Part 2
Part 2 we look at how Amazon Connect handles speech to text
My First AWS Contact Centre – Basic Intro
Building my first Amazon Connect instance